Software Maintenance and Support That Keeps Your Systems Running

Software maintenance and support is ongoing technical care for software your business already uses. Maintenance keeps the system healthy; support helps your users and handles small requests.

Many companies spend well on building software and then stop. After a year, a browser update breaks a screen, a payment gateway changes its API, the server runs out of space, or a security hole appears. These small issues turn into big outages if nobody is watching.

We maintain web applications, CRM systems, SaaS products, mobile apps and internal tools, whether we built them or another team did.

There are four standard types of software maintenance. A good plan covers all four, not just fixing bugs when users complain.

Preventive work is the most often skipped and the most valuable. It is cheaper to fix a slow query today than to deal with a crashed system on the last day of the month.

Our plans include monitoring, updates, backups, bug fixes, user support and a set number of hours for small changes. The exact scope is written in your plan.

Technical care

• Uptime and error monitoring for your app and server
• Security patches for the framework, plugins, libraries and server
• Daily backups with regular restore tests
• SSL certificate and domain renewal reminders
• Speed checks and database tuning
• Updates for new browser, Android and iOS versions
• Fixes when third-party APIs change, such as payment, SMS or WhatsApp

User support and small changes

• Help desk by email, phone and WhatsApp during office hours (Mon–Fri, 9:30–6:30 IST)
• 24x7 emergency support for urgent issues like system down
• Small changes to forms, reports and screens within monthly hours
• User and role management
• Monthly report of work done, issues found and suggestions

Every request is logged as a ticket, given a priority and handled within the agreed time. You always know who is working on it and what the status is.

1. 1

   Onboarding

   We collect code access, server details, credentials and documentation, and set up monitoring and backups.

2. 2

   Health check

   We review code, security and server setup and share a list of risks and quick fixes.

3. 3

   Raise a request

   Your team reports issues by email, WhatsApp or the ticket system with a screenshot and steps.

4. 4

   Prioritise

   We mark each ticket as critical, high, normal or low based on business impact.

5. 5

   Fix and test

   We fix on a staging copy, test, and then release to the live system.

6. 6

   Report

   Each month you get a report of tickets, updates, uptime and next suggestions.

Exact response times are written in your plan.

Yes. We often take over systems when the original developer or freelancer is no longer available. We start with a code and server review so we know the risks before we promise anything.

What we need for a takeover

• Source code or access to the code repository
• Server, hosting, domain and database access
• Admin logins for the app and any third-party services
• Any documents, notes or old chats about how it works
• A list of known problems and pending requests

After the review, you get a short report: what is healthy, what is risky and what needs fixing first. If the code is very old, we may suggest legacy software modernization in planned steps.

Cost depends on the size and age of the software, the number of users, the hours of change work you need each month and the response time you want. You get a clear quote after a free call.

• Number of modules, apps and servers to look after
• Code quality and how up to date the framework is
• Monthly hours for small changes
• Response time for critical issues
• Number of third-party integrations
• Mobile app updates for Android and iOS
• Hosting management included or not

If users keep finding the same bugs, backups have never been tested, or nobody knows the server password, your software is at risk. These are easy to fix with a proper plan.

• The framework or PHP / Node version is many years old
• No one has tested restoring a backup
• SSL or domain expired once without warning
• Only one person has passwords and code access
• Small changes take weeks
• Pages or reports are getting slower every month
• No record of what was changed and when

A technology consulting review is a good first step if several of these apply. We also help move hosting to a safer cloud setup when the current server is the problem.

Name one person in your company who collects issues and talks to our team. This single point of contact makes support faster and avoids repeated or mixed-up requests.

How to report an issue well

1. Write what you tried to do and what happened instead.
2. Add a screenshot or a short screen recording.
3. Mention the user, page, date and time of the problem.
4. Say how many users are affected and if work has stopped.
5. Share any error message exactly as it appears.

Clear reports can save hours of back and forth. We also share a short guide with your team at the start of the plan, explaining how to raise tickets on email or WhatsApp and what counts as an urgent issue.

You get a stable in-house team, clear tickets and monthly reports, not a single freelancer who may disappear. We look after your software like it is our own.

• Powered by Shivah Web Tech: 11+ years, 25+ in-house team, 500+ projects
• Office in Mohali, Punjab, serving businesses across India
• Experience with Laravel, PHP, Node.js, React, WordPress, Flutter and cloud servers
• Office hours Mon–Fri 9:30–6:30 IST, plus 24x7 emergency support
• We document your system so you are never dependent on one person

We also support products we build, like SaaS platforms and mobile apps, from day one after launch.

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